Shipping policy

America's VetDogs Shipping Policy

Last Updated: 2.1.24

 

At America's VetDogs, we are committed to ensuring a smooth and reliable shipping experience for our valued customers. Please review our Shipping Policy for information on shipping times, costs, and other important details.

 

1. Shipping Time:

Our standard shipping time is approximately 2 weeks from the date of purchase. Please note that this timeframe may vary based on factors such as product availability, destination, and any unforeseen circumstances. We strive to process and dispatch orders promptly to meet your expectations.

 

2. Shipping Costs:

Shipping costs are calculated based on the weight of your order and the shipping destination. The applicable shipping fees will be displayed during the checkout process before you finalize your purchase.

 

3. Shipping Methods:

We utilize reputable shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier and shipping method will be determined based on factors such as your location and the items in your order.

 

4. Order Processing:

Orders are typically processed within 3-5 business days from the date of purchase. Please note that processing times may be longer during peak seasons or promotional events.

 

5. Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can monitor the progress of your shipment in real-time using the provided tracking information.

 

6. Shipping Restrictions:

At this time, we only ship within the United States. We do not offer international shipping.

 

7. Delivery Issues:

If you encounter any issues with the delivery of your order or have concerns about the shipping process, please contact our Customer Service team at contact@vetdogs.org or call 631-930-9000. We will work diligently to address any issues and ensure a satisfactory resolution.

 

8. Address Accuracy:

It is the responsibility of the customer to provide accurate and complete shipping information. America's VetDogs is not liable for any delays or issues arising from incorrect or incomplete address details.

 

9. Shipping Updates:

We may occasionally provide updates regarding shipping times, promotions, or any other relevant information through email. By making a purchase, you consent to receiving such communications.

 

Thank you for choosing America's VetDogs. Your support is crucial to our mission, and we strive to make your shopping experience seamless and enjoyable.

 

If you have any further questions or concerns, please don't hesitate to contact our Customer Service team.